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Effective Date: June 30, 2026

ColdLink Engineering Services, Inc. (\"ColdLink Engineering,\" \"ColdLink,\"\"we,\" \"our,\" or \"us\") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit thecoldlink.com or communicate with us.

Information We Collect

We may collect:

Name
Phone number
Email address
Business name
Service address
Information related to your HVAC or refrigeration service request

How We Use Your Information

We use your information to:

Schedule service appointments
Send estimates and invoices
Provide technician arrival updates
Respond to customer inquiries
Send maintenance reminders
Improve our services
Comply with legal obligations

SMS Communications

If you provide your phone number and consent to receive text messages, you may receive messages regarding:

Appointment confirmations
Appointment reminders
Technician arrival notifications
Estimates
Service updates
Invoices
Customer support

Message frequency varies.

Message and data rates may apply.

Reply STOP to opt out of future text messages.

Reply HELP for assistance.

SMS Privacy

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide our messaging services or as required by law.

Information Sharing

We do not sell or rent your personal information.

We may share information only with trusted service providers who assist us in operating our business, processing payments, scheduling services, or delivering communications.

Data Security

We use reasonable administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of your information, where permitted by law
Opt out of SMS communications by replying STOP\n

ColdLink Engineering Services, Inc.

Phone: (949) 570-1001

Website: https://thecoldlink.com

Email: info@thecoldlink.com

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Privacy policy

About us